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Mars   Venus Counseling Center | Individual, Grief   Bereavement and Addictions

Frequently Asked Questions

Frequently Asked Questions

Can I text the Mars & Venus offices?

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Our office phone numbers are not able to receive text messages. Counselors can receive texts. Once you are matched with a counselor and have an appointment, you will be provided with their contact information and may communicate via text directly with them.

Will you know that I called if I don’t leave a voicemail?

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If you do not leave a voicemail message, we will not be aware that you called. To ensure a timely response, please leave a message with your name, phone number, and the reason for calling. You may email the Mars & Venus Counseling Center at marsvenusnj@gmail.com.

What is the purpose of counseling?

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The purpose of counseling is to support individuals, couples, and families in improving mental health, managing stress, and overcoming anxiety, depression, or life challenges. Our licensed therapists provide professional, compassionate, and confidential individual counseling, couples counseling, family counseling, relationship counseling, and grief support. Counseling strengthens coping skills, fosters emotional well-being, enhances relationships, and promotes personal growth and long-term life satisfaction.

Is there a difference between therapy and counseling?

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Counseling and therapy are very closely related and the words are used interchangeably, but there are differences. Counseling often focuses on guidance, support, and coping strategies for specific life challenges, stress, anxiety, or relationship issues. Therapy (or psychotherapy) goes deeper, addressing mental health, emotional patterns, trauma, or long-term behavioral change. Both counseling and therapy improve emotional well-being and personal growth.

When should I seek counseling or therapy?

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If you want guidance, coping strategies, or support for specific life challenges, stress, anxiety, or relationship issues, counseling is a good choice. If you are dealing with deeper emotional issues, trauma, or long-term mental health concerns, therapy may be more appropriate. Our clinicians help you determine whether counseling or therapy is the best fit for your needs.

How soon can I see a counselor?

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We schedule counseling sessions as quickly as possible, often within a few days. Availability depends on your counselor and office hours, and spots may fill quickly. With offices across Bergen County, Morris County, and surrounding areas, we can offer many appointment slots. To secure your session for individual counseling, couples therapy, or family counseling, please call, email marsvenusnj@gmail.com, or submit the Contact Us Today! form at https://counselinginnorthnj.com/contact/.

What is counseling, and how can it help me?

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Counseling provides a safe, confidential space to discuss personal, emotional, or relationship challenges. Mars & Venus Counseling Center offers individual counseling, couples therapy, and family counseling to help manage stress, anxiety, depression, and relationship issues. To start improving your well-being, please call, email marsvenusnj@gmail.com, or complete the Contact Us Today! form at https://counselinginnorthnj.com/contact/.

How do I know if counseling is right for me or my relationship?

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Counseling can benefit anyone facing emotional or relational difficulties. If you're experiencing communication problems, anxiety, depression, conflicts, or just seeking personal growth, counseling may be a helpful option. Our experienced counselors will assess your situation during an initial consultation to determine the best approach.

What types of counseling services do you offer?

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Our services include individual therapy, marriage counseling, couples counseling, family therapy, child and teen counseling, life coaching, grief support, and pet loss therapy. We specialize in relationships, anxiety, depression, stress management, and personal growth. A full list of services is available at https://counselinginnorthnj.com/services/. Please call, email marsvenusnj@gmail.com, or fill out the Contact Us Today! form at https://counselinginnorthnj.com/contact/ to learn more or schedule a consultation.

How long does a counseling session last, and how often should I attend?

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Counseling sessions typically last 45-50 minutes. The frequency of sessions varies depending on your needs and the counselor's recommendations. Initially, sessions may be scheduled weekly, and then spaced out as progress is made.

How do I schedule an appointment?

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Please call our office, email marsvenusnj@gmail.com or fill out our Contact Us Today! form at https://counselinginnorthnj.com/contact/. We’ll gather your information, review insurance if applicable, and match you with the available counselor best suited for your needs. Your counselor will then contact you to schedule your first session. We offer individual counseling, couples therapy, and family counseling in Bergen County, Morris County, and surrounding areas.

What should I expect during my first counseling session?

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During your first session, you'll have the opportunity to discuss your concerns, goals, and expectations with your counselor. This is also a chance for you and your counselor to get to know each other and determine if you're a good fit for working together.

Is counseling covered by insurance, and what are your fees?

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We accept many insurance plans, and fees vary depending on your insurance coverage. Please call our office or email marsvenusnj@gmail.com or complete the Contact Us Today! form at https://counselinginnorthnj.com/contact/. We will then go over your basic information and the insurance information. Once we call the insurance and get the details of your insurance coverage, we will call you to discuss this insurance coverage, fees, and payment options.

What are your fees if I do not have insurance or I want to pay out-of-pocket?

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Please call our office or email marsvenusnj@gmail.com

Once we get your basic information (first name, last name, address, birthday, and phone number[s]), a counselor will contact you to go over the options if there is no insurance or you prefer to pay out-of-pocket.

When you are matched with the best counselor for you, the matched counselor will call you to set up an appointment. 

The counselors set up their own appointments.

How long does counseling typically last?

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The duration of counseling varies from person to person. Some individuals or couples may see significant improvement in a few sessions, while others may benefit from longer-term therapy. Your counselor will work with you to establish a timeline based on your goals and progress.

Can I choose my counselor?

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Yes, you can express your preferences for a counselor, and we will do our best to match you with a therapist who specializes in your specific needs and is available at a convenient day and time for you.

What if I need to cancel or reschedule an appointment?

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If you need to cancel or reschedule an appointment, please reach out to your counselor directly at least 48 hours in advance. Late cancellations or no-shows may be subject to a fee.

How do I prepare for a counseling session?

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There's no specific preparation needed. Just come with an open mind, honesty, and a willingness to engage in the therapeutic process. Your counselor will guide you through the session.

If you have any additional questions or need further information, please call our office or email marsvenusnj@gmail.com. We are here to support you on your journey to a healthier and happier life.

Do all your offices have in-person sessions?

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As of this moment and the following availability is subject to change, the offices of Hackensack, Ramsey, and Parsippany offer in-person counseling. The Manhattan, Teaneck, Denville, Ridgewood, Paramus, and Oradell offices are exclusively virtual.

Are any Spanish-speaking counselors available?

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We have one Spanish-speaking counselor available whose name is Socorro Caballery-Smith, LCSW. Socorro Caballery-Smith, LCSW is exclusively virtual and exclusively days.

What is the first step to start counseling?

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Please call our office or email marsvenusnj@gmail.com

We will then go over your basic information and the insurance information. 

Once we call the insurance and get the details of your insurance coverage, we will call you to discuss the coverage and match you with the best counselor for you.

We can go over your options if there is no insurance.

When you are matched with the best counselor for you, the matched counselor will call you to set up an appointment. 

The counselors set up their own appointments.

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